Privacy Policy

AiTrado Corporation ("AiTrado," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this Privacy Policy carefully. By using the AiTrado platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through third-party payment processors)
• Property information related to your real estate transactions
• Communications with other users, vendors, and our support team
• Documents uploaded to the platform
• Profile information and preferences

Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Cookies and similar tracking technologies
• Location data (with your permission)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Facilitate communication between buyers, sellers, and vendors
• Generate contracts and legal documents
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users

When you engage in a transaction, we share relevant information with the other party (buyer or seller) to facilitate the transaction.

With Vendors

We share necessary information with vendors you choose to work with (title companies, inspectors, appraisers, lenders) to coordinate services.

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

For Legal Reasons

We may disclose information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, user information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction-related information may be retained for up to 7 years to comply with legal and regulatory requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing of your information

To exercise these rights, please contact us at privacy@aitrado.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.